Shipping

Shipping Methods for USA Orders

Important Update

Recent U.S. policy changes (Executive Order, effective August 29, 2025) have created some uncertainty about how shipments into America may be processed. Some customers are concerned about the possibility of new tariff fees or delays.

We want to reassure you that most of our products are made in Canada and the United States and normally qualify for duty-free entry under CUSMA/USMCA. This means your orders should remain tariff- and duty-free.

What to Expect

  • For the vast majority of orders, shipping and delivery continue just as before, without extra steps or costs.
  • We are in regular contact with couriers, postal services, and agencies to ensure a smooth process.
  • Orders are shipped from Canada with UPS or FedEx and include tracking.
  • In rare cases, customs may randomly select a package for review, which could cause a short delay or a fee. These situations are uncommon but cannot be fully ruled out, as they are beyond our control.

Important Notes

  • Please ensure your shipping address is complete and accurate before placing your order. We cannot reroute or correct packages once they have shipped.
  • In the rare event that a package is refused or held because customs fees are not paid, we are not able to issue a refund or replacement. We’ll always do our best to support you, but customs decisions are beyond our control.
  • Once shipped, your order will include a tracking number. This is the same information available to both you and us — contacting us will not provide additional details beyond what is shown online.

Our Commitment

We continue to monitor the situation closely and may adjust shipping methods if needed to minimize delays. Our goal is to keep delivery times reliable and costs low, while supporting you through any changes introduced by customs.

DELIVERY TIME ESTIMATES

Shipping Time + Processing Time + Weekends & Holidays = Delivery Time

Our standard order processing time is 1–3 business days (excluding weekends and Canadian/US holidays). Please factor this in when estimating your delivery date.

1. Tracked Packet or Expedited Parcel: $14 USD

Estimated Delivery: 4–8 business days (*)

Note: U.S. Customs delays may occur depending on your location.

This is our default shipping method. Orders are shipped via Canada Post and delivered by USPS Priority Mail for only $14 USD (U.S. addresses only).

Benefits:

  • Track your shipment online
  • Up to $100 insurance coverage for loss or damage
  • Tracking number sent by email once shipped

(*) To Hawaii, it usually takes 30 days. Delivery standards apply to business days between major urban centres. This is only an estimate. We are not responsible for delays caused by United States Postal Service (USPS) or public/statutory holidays.

(*) Delivery standards refer to business days between most major urban centres and may vary depending on the origin and destination. Due to the volume of orders we receive, our order processing time is 1–3 business days before we ship out your order. This is only an estimated delivery window. We are not responsible for delays caused by your country’s postal service or statutory holidays.

** Orders over 1 kg will be charged based on actual shipping weight.

2. XPRESSPOST™ Shipping: $23 USD

Estimated Delivery: 3–5 business days (*)

Note: Delivery times do not include potential U.S. Customs delays. This faster option is available for $23 USD (U.S. addresses only).

Orders are shipped via Canada Post XPRESSPOST™ and delivered by USPS Express Mail (EMS).

Benefits:

  • Track your shipment online
  • Up to $100 insurance coverage for loss or damage
  • Tracking number sent by email once shipped

(*) To Hawaii, it usually takes 30 days. Delivery standards are for business days between most major urban centres. This is an estimated time only. We are not responsible for delays caused by USPS or statutory holidays.

(*) Delivery standards refer to business days between most major urban centres and may vary depending on the origin and destination. Due to the volume of orders we receive, our order processing time is 1–3 business days before we ship out your order. This is only an estimated delivery window. We are not responsible for delays caused by your country’s postal service or statutory holidays.

** Orders over 1 kg will be charged based on actual weight.

Track Your Shipment Online

You may track your shipment through the following sites:

Canada Post: www.canadapost.ca

USPS: www.usps.com

Important Notice

Some customers have missed USPS delivery notices, resulting in returned shipments.

Please check your tracking number frequently on the USPS website to avoid delays or returns.

If USPS marks your shipment as “delivery attempted” but you didn’t receive a notice, please contact them directly:

  • 📞 Phone: 1-800-222-1811 (USPS Customer Service)
  • Ask for your local postal unit’s pickup address and hours
  • Photo ID is required for pickup

Please note: Our customer service team does not have access to additional tracking information beyond what is shown on the USPS website. www.usps.com.

If your package is not picked up in time, USPS will return it to us after 15 days (Expedited) or 5 days (Xpress). We truly understand that these situations can be frustrating, and we’re committed to assisting you. The fees below are strictly to cover carrier charges — we do not make any profit from them.

    Option 1: Re-sending
    A $30 resending fee will apply. We do not profit from this service — the fee strictly covers actual postal charges. USPS charges us $18.00 to return the package to us, and it costs $12.00 to ship it back to you. We also absorb all labor, packaging, and handling costs.

    Option 2: Cancelling Your Order
    A $20 cancellation fee will apply for those wishing to cancel for any reason. This fee only covers the $18.00 USPS return shipping charge and the credit card transaction fees. We do not profit from this fee — labor, packaging, and administrative time are also absorbed by us.

Shipping Methods for Other Countries

DELIVERY TIME ESTIMATES

Shipping Time + Processing Time + Weekends & Holidays = Delivery Time

Processing time is 1–3 business days (excluding weekends, Canadian holidays, and holidays in your home country). Please plan accordingly.

1. XPRESSPOST™ International: $49.50 USD

Estimated Delivery: 4–7 business days (*)

Note: Customs delays may occur depending on your country’s import policies.

We offer fast and secure international shipping for just $49.50 USD. Your order will be shipped via Canada Post XPRESSPOST™ and delivered by your country’s national postal service.

Supported Countries:

Select your country from the dropdown below to confirm availability:

*Asterisk denotes countries where Xpresspost and Tracked Packet shipping are not available. You will be contacted with alternate shipping options.

Benefits:

  • Track your shipment online
  • Coverage for loss or damage up to $100 included
  • Tracking number provided via email once your package ships

(*) Delivery standards apply to shipments between major urban centres. Actual delivery time depends on destination, customs, and local conditions.

**Orders over 1 kg will be charged based on actual shipping weight.

Note: Some countries may not support Tracked Packet or Xpresspost services. We will contact you with alternatives if needed.

Track Your International Shipment

You may track your package using the following websites:

Canada Post: www.canadapost.ca

Your National Postal Service: Use your tracking number to check status on your country’s delivery website.

Important Notice

Some customers miss delivery attempt notices, resulting in returned shipments. Please check your tracking number frequently to avoid missed deliveries.

If a delivery attempt is marked but no notice was received, contact your national postal service. You may also contact Canada Post directly:

  • 📞 Canada Post Phone: 1-888-550-6333
  • Ask for the location and hours of the local postal unit holding your package
  • Photo ID is required for pickup

Please note: Our customer service team does not have access to additional tracking information beyond what is shown at www.canadapost.ca.

If a package remains unclaimed and is returned to us after the 15-day holding period, the following charges will apply. We understand that international delivery delays or missed notices can be frustrating, and we are committed to helping you resolve any issues. These fees only cover the actual costs charged by Canada Post — we do not profit from them.

Option 1: Re-sending
A $100.00 resending fee will apply. We do not profit from this service — this amount simply covers the actual shipping costs incurred. Canada Post charges us $50.00 to return the package, and it costs another $50.00 to resend it to you. In addition, we absorb the labor, packaging materials, and handling time at no extra cost to you.

Option 2: Cancelling Your Order
A $50.00 cancellation fee will apply to those wishing to cancel for any reason. This fee only covers the return shipping cost of $50.00 and the credit card transaction fees. We do not profit from this charge — we also cover labor, packaging, and processing time at our own expense.